P A Y M E N T
 
What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal

Do I need a Paypal Account to make a payment?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

 

How secure is the store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).


S H I P P I N G

How are orders shipped?

WITHIN THE UK: All items are sent by Royal Mail First Class post and will arrive within 2 working days

TO THE US: All items are sent by Royal Mail Airmail and shipping takes approximately 7 working days but may take longer during busy periods like Christmas

EXPRESS/PRIORITY MAIL: Kindly contact us if you would like express/priority shipping or a trackable service.

Do no hesitate to get in touch if you need further information on delivery and shipping.

 

What are your shipping costs?

We ship world-wide so simply select your country at check out and shipping costs will be calculated automatically.


R E T U R N S
 
I got my items, thank you. I would like to return or exchange something. How do I go about that?

We are sorry that you are unhappy with your item. Kindly send an email to contact@urbanknit.com within 48 hours of receipt of goods to inform us that you would like to make a return or exchange. Refunds will be issued on items returned within 14days of receipt. Items should be in original new unworn condition and should include original packaging where possible.


O T H E R
 
I have a boutique. I would love to stock your products – do you offer wholesale?


We do offer select pieces on a wholesale basis, for more information kindly send us an email contact@urbanknit.com

I am a stylist and would like to feature your pieces. Who do I contact?
For press/sample enquiries, please contact Moyo Aderemi at PR@urbanknit.com

 

Still have other questions?

For additional information about Urbanknit kindly use our contact form to get in touch with us.